This privacy policy defines how the Roboticket sp. z o.o. application (the
"Application") collects, uses and discloses information about users. By
using the Application, you consent to the practices described in this
policy.
1. Information Collection
We collect the following types of data:
Information you provide:
Phone number (required for account verification)
Name and surname (required to personalize services and
communications)
Date of birth (required to identify a person in the case of the same
name and surname)
Information We Collect Automatically
Unique device ID (required for sending notifications)
Operating system
Device name
Information about the use of the Application (e.g. functions used,
actions)
2. Use of information
We use your information for the following purposes:
Providing, maintaining and improving the Application
Personalize your experience with the App
Communication with you (e.g. event notifications, ticket information)
Compliance with legal requirements
Protecting our rights and interests, as well as the rights and interests
of others
3. Data sharing
We may share your personal data with the following categories of
recipients:
Trusted service providers: We work with third-party service providers
who help us operate and improve the Application (e.g. hosting, and
analytics providers). These providers have access to your data only to
the extent necessary to perform their tasks and are obliged to keep it
confidential.
Public authorities: We may share your data with public authorities where
required by law or in response to a legitimate request.
4. Data security
We use appropriate technical and organisational measures to protect your
data against unauthorised access, loss, destruction, or disclosure.
Please note, however, that no method of transmission over the Internet,
or method of electronic storage can be guaranteed to be 100% secure.
5. Your choices
Marketing Communications: You may opt out of receiving marketing
communications from us by following the instructions included in those
communications or by contacting us at help@roboticket.com.
6. Children’s Privacy
The Application is not intended for children under 13 years of age and
we do not knowingly collect personal information from children.
If we learn that we have collected personal information from a child
under 13, we will take steps to delete that information.
7. Changes to this Policy
We may update this privacy policy from time to time. We will inform you
about any changes by publishing a new privacy policy on the application
or in another appropriate way.
8. Rights of European Union Residents:
If you are a resident of the European Union, you have the following rights
under the General Data Protection Regulation (GDPR):
Right of access: You can request a copy of the personal data we hold
about you.
Right to rectification: You can request that we correct any inaccurate
or incomplete personal data we hold about you.
Right to erasure: You can request that we erase your personal data in
certain circumstances.
Right to restrict processing: You can request that we restrict the
processing of your personal data in certain circumstances.
Right to data portability: You can request that we transfer your
personal data to another data controller in a structured, commonly used
and machine-readable format.
Right to object: You have the right to object to the processing of your
personal data in certain circumstances.
To exercise these rights, please contact us using the contact details
provided below.
9. Contact Us
If you have any questions or concerns about this privacy policy, please
contact us at
help@roboticket.com
10. Cookie Policy
We use cookies and similar technologies to collect information about how
you use the Application. Cookies are small text files that are stored on
your device when you visit a website or use an application. We use cookies
to:
Remember your preferences
Analyze how you use the App
Personalize your experience
Show you relevant advertising
Store your products
You can control the use of cookies via your application settings. Please
remember, however, that disabling cookies may affect the ability to use
some functions of the Application.
Additional considerations:
Third Party Links: The Application may contain links to third party
websites or services. We are not responsible for the privacy practices
of these websites or services.
Information retention: We will keep your personal information for as
long as necessary to fulfil the purposes outlined in this privacy
policy, unless a longer retention period is required or permitted by
law.
By using the Application, you confirm that you have read and understood
this privacy policy.
11. Permissions
The App requires the following permissions:
Notifications and background notifications (to keep you informed about
events and tickets)
Accessing and modifying device settings, including screen brightness
adjustments.
Camera access (to log in via qr code)
Contacts access (to transfer tickets to other users)
12. Deleting your account
You can delete your wallet account at any time by selecting the
"Delete wallet account" option in the user menu.
If your data is not associated with a ticket, your account will be
fully deleted immediately.
However, if your data is linked to a ticket, it will be marked for
deletion and retained for a period of time in compliance with local
laws and regulations, typically two years after the match.
For specific retention periods and further details, please contact the
club that hosted the match.