Privacy Policy

Effective Date: 2024-01-01

This privacy policy defines how Roboticket sp. z o.o. application (the "Application") collects, uses, and discloses information about users. By using the Application, you consent to the practices described in this policy.

1. Information Collection

We collect the following types of data:

• Information you provide:
  • Phone number (required for account verification).
  • First name and last name (required to personalize services and communication).
  • Email address (required for login and communication).
• Information collected automatically:
  • Unique device ID (required for sending notifications).
  • Device operating system and name.
  • Location (only with your consent).
  • Information about your use of the App (e.g., features used, actions).

2. Use of Information

We use your data for the following purposes:

• Providing, maintaining, and improving the Application.
• Personalizing your experience with the Application.
• Communication with you (e.g., event notifications, ticket information).
• Compliance with legal requirements.
• Protecting our rights and interests, as well as the rights and interests of others.

3. Data Sharing

We may share your personal data with the following categories of recipients:

• Trusted service providers: We work with external service providers who help us operate and improve the Application (e.g., hosting and analytics providers). These providers have access to your data only to the extent necessary to perform their tasks and are obligated to keep it confidential.
• Public authorities: We may share your data with public authorities if required by law or in response to a legitimate request.

4. Data Security

• We apply appropriate technical and organizational measures to protect your data against unauthorized access, loss, destruction, or disclosure.
• However, please note that no method of data transmission over the internet or method of electronic storage can guarantee 100% security.

5. Your choices

• Account Information: You can update your account information by logging in to the Application.
• Marketing communication: You may opt out of receiving marketing messages from us by following the instructions included in those messages or by contacting us at help@roboticket.com.
• Location information: You can control the Application's access to your location information through your device settings.

6. Children's Privacy

• The Application is not intended for children under 13 years of age, and we do not knowingly collect personal information from individuals under 13 years of age.
• If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

7. Changes to this Policy

• We may periodically update this privacy policy. We will inform you of any changes by publishing a new privacy policy in the Application or in another appropriate way.

8. Rights of European Union Residents:

We collect the following types of data:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request that we erase your data in certain circumstances.
• Right to restriction of processing: You have the right to request that we restrict the processing of your data in certain circumstances.
• Right to data portability: You have the right to request that we transfer your data to another data controller in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your data in certain circumstances.

To exercise these rights, please contact us using the contact details provided below.

9. Contact Us

• If you have any questions or concerns about this privacy policy, please contact us at help@roboticket.com

10. Cookie Policy

We use cookies and similar technologies to collect information about how you use the Application. Cookies are small text files that are stored on your device when you visit a website or use an application. We use cookies to:

• Remember your preferences
• Analyze how you use the Application
• Personalize your experience
• Display relevant advertisements

You can control the use of cookies through your browser settings. Please remember, however, that disabling cookies may affect the functionality of some features of the Application.

Additional information:

• Third-Party Links: The Application may contain links to third-party websites or services. We are not responsible for the privacy practices of these websites or services.
• Information Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

By using the Application, you confirm that you have read and understood this privacy policy.

11. Permissions

The Application requires the following permissions:

• Notifications and background notifications (to keep you informed about events and tickets)
• Reading and modifying phone settings (to adjust screen brightness levels)
• Access to the phone's camera (to link user accounts from the ticketing system with the mobile application by scanning QR codes)

12. Account Deletion

• You can delete your account in the Application at any time by selecting the "Delete account" option in the user menu. This will immediately log you out of the Application.
• After deleting your account, on the next attempt to log in using your phone number, the Application will not suggest your account. However, you will still be able to log in using your username and password. After successful authentication in this manner, your account will again appear as a login suggestion for subsequent attempts.